Check-in time is after 4:00pm

Check-out time is before 11:00am

Overnight guests staying at the resort are able to park in our self-parking lot near the main entrance.

CANCELLATIONS

Cancellations must be made at least four (4) days prior to your stay. All cancellations made on the 3rd day or after will be charged full room rate plus tax.

PRE-PAID NON-REFUNDABLE CANCELLATIONS

Penalty-free cancellations are not available on pre-paid non-refundable reservations. We will retain all prepayment in the event of a no-show.

The Resort has multiple dining options including Bin 189, Aroma's Coffee Shop, and also offers To-Go Orders.

Spa of the Pines Fitness Studio is complimentary to all overnight guests and features cardio and weight equipment.

Dry cleaning services are currently unavailable.

Visit our Things to Do Page to explore countless ways to explore the San Bernardino Mountains.

Check-In Policies

• Check-in time is after 4:00pm
• Check-out time is before 11:00am
• Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).
• Please provide a valid and form of identification (such as driver’s license, passport, or government issued photo I.D.)
• A valid form of payment must be provided upon check-in for all reservation types including pre-paid.
• All reservations require a $75 per night incidental hold upon check-in.

Standard Rate Policies

Holding Your Reservation

• We will need a credit card number to reserve your room.

Cancelling Your Reservation

• You may cancel your reservation for no charge before 11:59 PM local hotel time four days before your arrival.
• Please note that we will assess a fee of 1 NIGHT ROOM & TAX FEE USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.

When You Check-in

• Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government I.D.).

Modifying Your Reservation

• Please note that a change in the length or dates of your reservation may result in a rate change.

Pre-Paid/Advanced Purchase Policies

Advance Purchase, prepay in full, non-refundable.

Holding Your Reservation

We will need a credit card prepayment to reserve your room. To ensure that you receive this special rate, we will charge your credit card a prepayment based on your room rate when making the reservation.

Cancelling Your Reservation

• Please note that your prepayment for this special rate is non-refundable

When You Check-in

• Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government issued photo I.D.).

For all lost & found inquiries, please fill out the following form, LOCATED HERE

Please note that only select hotel guest rooms and hotel building common spaces are ADA compliant.

Accessibility Statement

Lake Arrowhead Resort and Spa is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (909) 336-1511 or email us at info@lakearrowheadresort.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The Lake Arrowhead Resort and Spa website may contain material from various third-party web links, including social media, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from these third-party links. If you are need further assistance or need to report an issue, please contact us.

ACCESSIBILITY PUBLIC SPACES INFORMATION

PARKING

• There are a total of 7 handicap self-parking spaces through the property
• Parking lot is paved and well lit

ENTRANCES & ELEVATORS

• The main entrance to the lobby has automatic double sliding doors
• Elevators can take guests to all levels of the hotel including meeting rooms
• The outdoor pool deck is accessible by elevator
• The pool features a handicap lift so guests with disabilities can easily enter the pool

FRONT DESK

• The Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests

Accessibility Kits

Lake Arrowhead Resort and Spa has six Accessibility Kits available from the Front Desk for guest use and convenience.

‍What's Included in the Accessibility Kits on Property

• Wireless doorbell
• Wireless emergency notification transmitter
• All-In-One LookOut
• Krown Guestroom TDD
• KA300 visual emergency notification receiver
• Telephone amplifier

*Accessibility Kits are the "Portaview" manufactured by Krown Manufacturing

NON-ACCESSIBLE AREAS

• Resort Lake Beach
• Resort Kayak Launching Area
• Resort Lake Beach Bathrooms
• Private Boat Dock
• Resort Pontoon Boat
• Wedding Lawn Deck
• Beach Area Benches